{
"id": 119414,
"procurementProjectId": 82180,
"noticeNumber": "2023-119414",
"reducedTimeLimitsForReceiptOfTenders": false,
"corrigendumAdditionalInformation": [],
"creatorSystem": "Cloudia Kilpailutus",
"type": 9902,
"project": {
"id": 82180,
"title": "Kontaktointij\u00e4rjestelm\u00e4",
"contractType": 2,
"procurementCategory": 1,
"jointProcurement": false,
"procurementLaw": [],
"centralPurchasing": false,
"coPurchasers": [],
"validationState": 0,
"organisation": {
"id": "44ba45a5-acfd-4e92-1425-08db08130c0b",
"information": {
"officialName": "Sarastia Rekry Oy",
"nationalRegistrationNumber": "2217411-6",
"nutsCodes": [
"FI1C2"
],
"postalAddress": {
"town": "H\u00e4meenlinna",
"country": "FI"
},
"telephoneNumber": "+358 407055737",
"email": "[email protected]",
"contactPerson": "Timo Lepp\u00e4lahti",
"mainUrl": "http:\/\/www.sarastiarekry.fi",
"validationState": 0
},
"contractingAuthorityType": 64,
"otherContractingAuthorityType": "Julkisomisteinen henkil\u00f6st\u00f6- ja palvelutuotantoratkaisujen tuottaja",
"contractingType": 0,
"mainActivity": 1024,
"otherMainActivity": "Henkil\u00f6st\u00f6- ja palvelutuotanto",
"mainActivityUtilities": 0,
"validationState": 0,
"dataSource": 0,
"identifierMissing": false,
"vhsStatus": 0
},
"state": 1,
"defenceWorks": 0,
"defenceSupplies": 0,
"publish": 2,
"agricultureWorks": 0,
"isPrivate": false,
"isConcluded": false,
"tendering": 0
},
"lotsInfo": {
"divisionLots": false,
"lotsSubmittedFor": 0,
"lotsSubmittedForQuantity": 0,
"lotsMaxAwarded": false,
"lotsMaxAwardedQuantity": 0,
"lotCombinationPossible": false,
"lotCombinationPossibleDescription": [],
"validationState": 0
},
"objectDescriptions": [
{
"mainCpvCode": {
"code": "72000000",
"name": "Tietotekniset palvelut: neuvonta, ohjelmistojen kehitt\u00e4minen, Internet ja tuki",
"vocCodes": []
},
"quantityOrScope": [],
"additionalCpvCodes": [],
"nutsCodes": [
"FI1C2"
],
"mainsiteplaceWorksDelivery": [],
"descrProcurement": [
"Hankinnan tavoitteena on saada monikanavainen asiakaspalveluj\u00e4rjestelm\u00e4, jossa Sarastia Rekry ja Onvire voivat k\u00e4sitell\u00e4 koko asiakaspalvelua samassa paikassa.",
"Suurena osana t\u00e4h\u00e4n on kattava raportointi kaikista eri osa-alueista.",
"J\u00e4rjestelm\u00e4ss\u00e4 pit\u00e4\u00e4 olla mahdollista k\u00e4sitell\u00e4 puheluita, s\u00e4hk\u00f6posteja, l\u00e4hdej\u00e4rjestelm\u00e4n palvelupyynn\u00f6t, chat, chatbot (ainakin raportointi), someviestint\u00e4 ja mahdollisuus tekstiviesteihin\/whatsappiin\/multimediaviesteihin.",
"",
"T\u00e4ll\u00e4 hetkell\u00e4 agentteja on n. 65 (Sarastia Rekry ja Onvire yhteens\u00e4).",
"Agenttim\u00e4\u00e4r\u00e4 tulee todenn\u00e4k\u00f6isesti jonkun verran nousemaan.",
"",
"My\u00f6s Onvire Oy hankkii kontaktij\u00e4rjestelm\u00e4n t\u00e4m\u00e4n kilpailutuksen perusteella. Onvire Oy ei ole hankintalain tarkoittama hankintayksikk\u00f6.",
"",
"Sopimus alkaa 1.4.2023 k\u00e4ytt\u00f6\u00f6nottoprojektilla, joka kest\u00e4\u00e4 enint\u00e4\u00e4n 4 kk. K\u00e4ytt\u00f6\u00f6nottoprojektin p\u00e4\u00e4tteeksi j\u00e4rjestelm\u00e4 on toiminnassa tarjouspyynn\u00f6n mukaisessa laajuudessa. Sopimuskausi alkaa projektin hyv\u00e4ksytyst\u00e4 vastaanotosta k\u00e4ytt\u00f6\u00f6nottoprojektin j\u00e4lkeen. Sopimus on voimassa 12 kk m\u00e4\u00e4r\u00e4aikaisena ja sen j\u00e4lkeen voimassa toistaiseksi, tilaajan 6 kk ja toimittajan 12 kk, irtisanomisajalla. "
],
"disagreeAwardCriteriaToBePublished": false,
"awardCriteria": {
"criterionTypes": 8,
"qualityCriteria": [],
"costCriteria": [],
"priceCriterion": {},
"criterion": [],
"criteriaStatedInProcurementDocuments": false
},
"estimatedValue": {
"type": 0
},
"timeFrame": {
"type": 3,
"beginDate": "2023-04-01T00:00:00",
"canBeRenewed": false
},
"candidateNumberRestrictions": {
"envisagedNumber": 0,
"envisagedMinimumNumber": 0,
"envisagedMaximumNumber": 0,
"selected": 0
},
"optionsAndVariants": {
"variantsWillBeAccepted": false,
"partialOffersWillBeAccepted": false,
"options": false,
"optionType": 0
},
"tendersMustBePresentedAsElectronicCatalogs": false,
"euFunds": {
"procurementRelatedToEuProgram": false
},
"additionalInformation": [],
"awardContract": {
"contractAwarded": 0,
"awardedContracts": []
},
"validationState": 0
}
],
"communicationInformation": {
"procurementDocumentsAvailable": 1,
"procurementDocumentsUrl": "https:\/\/tarjouspalvelu.fi\/taitoa?id=408828&tpk=3c436afd-2bd8-44b4-9383-ba695871a7d8",
"additionalInformation": 1,
"additionalInformationAddress": {
"officialName": "Sarastia Rekry Oy",
"nationalRegistrationNumber": "2217411-6",
"nutsCodes": [
"FI1C2"
],
"postalAddress": {
"town": "H\u00e4meenlinna",
"country": "FI"
},
"telephoneNumber": "+358 407055737",
"email": "[email protected]",
"contactPerson": "Timo Lepp\u00e4lahti",
"mainUrl": "http:\/\/www.sarastiarekry.fi",
"validationState": 0
},
"otherAddressForProcurementDocuments": {
"nutsCodes": [],
"postalAddress": {},
"validationState": 0
},
"sendTendersOption": 1,
"electronicAddressToSendTenders": "https:\/\/tarjouspalvelu.fi\/taitoa?id=408828&tpk=3c436afd-2bd8-44b4-9383-ba695871a7d8",
"addressToSendTenders": {
"nutsCodes": [],
"postalAddress": {},
"validationState": 0
},
"electronicCommunicationRequiresSpecialTools": false,
"documentsEntirelyInHilma": false,
"specsAndAdditionalDocuments": 0,
"validationState": 0
},
"contactPerson": {
"name": "Timo Lepp\u00e4lahti",
"email": "[email protected]",
"phone": "+358 407055737"
},
"procurementObject": {
"shortDescription": [
"Hankinnan tavoitteena on saada monikanavainen asiakaspalveluj\u00e4rjestelm\u00e4, jossa Sarastia Rekry ja Onvire voivat k\u00e4sitell\u00e4 koko asiakaspalvelua samassa paikassa.",
"Suurena osana t\u00e4h\u00e4n on kattava raportointi kaikista eri osa-alueista.",
"J\u00e4rjestelm\u00e4ss\u00e4 pit\u00e4\u00e4 olla mahdollista k\u00e4sitell\u00e4 puheluita, s\u00e4hk\u00f6posteja, l\u00e4hdej\u00e4rjestelm\u00e4n palvelupyynn\u00f6t, chat, chatbot (ainakin raportointi), someviestint\u00e4 ja mahdollisuus tekstiviesteihin\/whatsappiin\/multimediaviesteihin.",
"",
"T\u00e4ll\u00e4 hetkell\u00e4 agentteja on n. 65 (Sarastia Rekry ja Onvire yhteens\u00e4).",
"Agenttim\u00e4\u00e4r\u00e4 tulee todenn\u00e4k\u00f6isesti jonkun verran nousemaan.",
"",
"My\u00f6s Onvire Oy hankkii kontaktij\u00e4rjestelm\u00e4n t\u00e4m\u00e4n kilpailutuksen perusteella. Onvire Oy ei ole hankintalain tarkoittama hankintayksikk\u00f6.",
"",
"Sopimus alkaa 1.4.2023 k\u00e4ytt\u00f6\u00f6nottoprojektilla, joka kest\u00e4\u00e4 enint\u00e4\u00e4n 4 kk. K\u00e4ytt\u00f6\u00f6nottoprojektin p\u00e4\u00e4tteeksi j\u00e4rjestelm\u00e4 on toiminnassa tarjouspyynn\u00f6n mukaisessa laajuudessa. Sopimuskausi alkaa projektin hyv\u00e4ksytyst\u00e4 vastaanotosta k\u00e4ytt\u00f6\u00f6nottoprojektin j\u00e4lkeen. Sopimus on voimassa 12 kk m\u00e4\u00e4r\u00e4aikaisena ja sen j\u00e4lkeen voimassa toistaiseksi, tilaajan 6 kk ja toimittajan 12 kk, irtisanomisajalla. "
],
"estimatedValueCalculationMethod": [],
"mainCpvCode": {
"code": "72000000",
"name": "Tietotekniset palvelut: neuvonta, ohjelmistojen kehitt\u00e4minen, Internet ja tuki",
"vocCodes": []
},
"defence": {
"nutsCodes": [],
"frameworkAgreement": {
"includesFrameworkAgreement": false,
"includesConclusionOfFrameworkAgreement": false,
"frameworkAgreementType": 0,
"frameworkEnvisagedType": 0,
"includesDynamicPurchasingSystem": false,
"dynamicPurchasingSystemInvolvesAdditionalPurchasers": false,
"dynamicPurchasingSystemWasTerminated": false,
"estimatedTotalValue": {
"type": 0
},
"duration": {
"type": 0,
"canBeRenewed": false
}
},
"subcontract": {
"tendererHasToIndicateShare": false,
"tendererHasToIndicateChange": false,
"caMayOblige": false,
"successfulTenderer": false,
"successfulTendererToSpecify": false
},
"optionsAndVariants": {
"variantsWillBeAccepted": false,
"partialOffersWillBeAccepted": false,
"options": false,
"optionType": 0
},
"totalQuantityOrScope": {
"type": 0
},
"renewals": {
"canBeRenewed": false
},
"timeFrame": {
"type": 0,
"canBeRenewed": false
}
},
"validationState": 0
},
"conditionsInformation": {
"professionalSuitabilityRequirements": [],
"economicCriteriaToParticipate": false,
"economicCriteriaDescription": [],
"economicRequiredStandards": [],
"technicalCriteriaToParticipate": false,
"technicalCriteriaDescription": [],
"technicalRequiredStandards": [],
"rulesForParticipation": [],
"restrictedToShelteredWorkshop": false,
"restrictedToShelteredProgram": false,
"reservedOrganisationServiceMission": false,
"depositsRequired": [],
"financingConditions": [],
"legalFormTaken": [],
"qualificationSystemConditions": [],
"ciriteriaForTheSelectionOfParticipants": [],
"executionOfServiceIsReservedForProfession": false,
"referenceToRelevantLawRegulationOrProvision": [],
"participationIsReservedForProfession": false,
"indicateProfession": [],
"contractPerformanceConditions": [],
"obligationToIndicateNamesAndProfessionalQualifications": false,
"validationState": 0
},
"conditionsInformationDefence": {
"depositsRequired": [],
"financingConditions": [],
"legalFormTaken": [],
"otherParticularConditions": [],
"personalSituationOfEconomicOperators": [],
"personalSituationOfSubcontractors": [],
"economicCriteriaOfEconomicOperators": [],
"economicCriteriaOfEconomicOperatorsMinimum": [],
"economicCriteriaOfSubcontractors": [],
"economicCriteriaOfSubcontractorsMinimum": [],
"technicalCriteriaOfEconomicOperators": [],
"technicalCriteriaOfEconomicOperatorsMinimum": [],
"technicalCriteriaOfSubcontractors": [],
"technicalCriteriaOfSubcontractorsMinimum": [],
"restrictedToShelteredWorkshops": false,
"restrictedToShelteredProgrammes": false,
"restrictedToParticularProfession": false,
"restrictedToParticularProfessionLaw": [],
"staffResponsibleForExecution": false,
"validationState": 0
},
"conditionsInformationNational": {
"participantSuitabilityCriteria": [],
"requiredCertifications": [],
"additionalInformation": [],
"validationState": 0,
"reservedForShelteredWorkshopOrProgram": false
},
"complementaryInformation": {
"isRecurringProcurement": false,
"estimatedTimingForFurtherNoticePublish": [],
"electronicOrderingUsed": false,
"electronicInvoicingUsed": false,
"electronicPaymentUsed": false,
"additionalInformation": [],
"validationState": 0
},
"datePublished": "2023-02-06T08:45:07.8912564",
"state": 2,
"tedPublishState": 0,
"tedValidationErrors": [],
"procedureInformation": {
"procedureType": 1,
"acceleratedProcedure": false,
"justificationForAcceleratedProcedure": [],
"contestType": 0,
"frameworkAgreement": {
"includesFrameworkAgreement": false,
"includesConclusionOfFrameworkAgreement": false,
"frameworkAgreementType": 0,
"frameworkEnvisagedType": 0,
"includesDynamicPurchasingSystem": false,
"dynamicPurchasingSystemInvolvesAdditionalPurchasers": false,
"dynamicPurchasingSystemWasTerminated": false,
"estimatedTotalValue": {
"type": 0
},
"duration": {
"type": 0,
"canBeRenewed": false
}
},
"reductionRecourseToReduceNumberOfSolutions": false,
"reserveRightToAwardWithoutNegotiations": false,
"electronicAuctionWillBeUsed": false,
"additionalInformationAboutElectronicAuction": [],
"namesOfParticipantsAlreadySelected": [],
"procurementGovernedByGPA": false,
"criteriaForEvaluationOfProjects": [],
"disagreeCriteriaForEvaluationOfProjectsPublish": false,
"mainFeaturesAward": [],
"national": {
"transparencyType": 0,
"limitedNumberOfParticipants": false,
"numberOfParticipants": 0
},
"validationState": 0
},
"tenderingInformation": {
"tendersOrRequestsToParticipateDueDateTime": "2023-03-06T12:00:00",
"languages": [
"FI"
],
"tendersMustBeValidOption": 2,
"tendersMustBeValidForMonths": 3,
"tenderOpeningConditions": {
"openingDateAndTime": "2023-03-06T13:00:00"
},
"defence": {
"previousPublicationExists": false,
"hasPreviousContractNoticeOjsNumber": false,
"hasPreviousExAnteOjsNumber": false,
"payableDocuments": false,
"languageType": 0,
"languages": [],
"otherLanguage": false
},
"estimatedExecutionTimeFrame": {
"type": 0,
"canBeRenewed": false
},
"validationState": 0
},
"rewardsAndJury": {
"prizeAwarded": false,
"numberAndValueOfPrizes": [],
"detailsOfPayments": [],
"serviceContractAwardedToWinner": false,
"decisionOfTheJuryIsBinding": false,
"namesOfSelectedMembersOfJury": [],
"validationState": 0
},
"resultsOfContest": {
"contestWasTerminated": false,
"noPrizeType": 0,
"originalNoticeSentVia": 0,
"participantsContemplated": 0,
"participantsSme": 0,
"participantsForeign": 0,
"disagreeParticipantCountPublish": false,
"winners": [],
"disagreeWinnersPublish": false,
"disagreeValuePublish": false,
"validationState": 0
},
"attachments": [],
"hasAttachments": false,
"changes": [],
"isCorrigendum": false,
"isMigrated": false,
"isCancelled": false,
"isContractAwardCancellationNotice": false,
"cancelledReason": [],
"isLatest": true,
"language": "FI",
"proceduresForReview": {
"reviewBody": {
"officialName": "Markkinaoikeus",
"nutsCodes": [],
"postalAddress": {
"streetAddress": "S\u00f6rn\u00e4istenkatu 1",
"postalCode": "00580",
"town": "Helsinki",
"country": "FI"
},
"telephoneNumber": "+358 295643300",
"email": "[email protected]",
"mainUrl": "http:\/\/www.oikeus.fi\/markkinaoikeus",
"validationState": 0
},
"reviewProcedure": [],
"validationState": 0
},
"attachmentInformation": {
"description": [],
"links": [],
"validationState": 0
},
"rtpAttachmentInformation": {
"description": [],
"links": [],
"validationState": 0
},
"pcftAttachmentInformation": {
"description": [],
"links": [],
"validationState": 0
},
"modifications": {
"additionalCpvCodes": [],
"nutsCodes": [],
"mainsiteplaceWorksDelivery": [],
"descrProcurement": [],
"timeFrame": {
"type": 0,
"canBeRenewed": false
},
"justificationForDurationOverFourYears": [],
"justificationForDurationOverEightYears": [],
"totalValue": {},
"awardedToGroupOfEconomicOperators": false,
"contractors": [],
"description": [],
"reason": 0,
"reasonDescriptionEconomic": [],
"reasonDescriptionCircumstances": [],
"increaseBeforeModifications": {},
"increaseAfterModifications": {},
"validationState": 0
},
"contractAwardsDefence": [
{
"numberOfTenders": {
"disagreeTenderInformationToBePublished": false,
"total": 0
},
"contractor": {
"nutsCodes": [],
"postalAddress": {},
"isSmallMediumEnterprise": false,
"validationState": 0
},
"estimatedValue": {},
"contractValueType": 0,
"finalTotalValue": {},
"lowestOffer": {},
"highestOffer": {},
"annualOrMonthlyValue": {
"type": 0,
"canBeRenewed": false
},
"likelyToBeSubcontracted": false,
"valueOfSubcontract": {},
"valueOfSubcontractNotKnown": false,
"subcontractingDescription": [],
"allOrCertainSubcontractsWillBeAwarded": false,
"shareOfContractWillBeSubcontracted": false,
"validationState": 0
}
],
"hilmaStatistics": {
"energyEfficiencyConsidered": false,
"lowCarbon": false,
"circularEconomy": false,
"biodiversity": false,
"sustainableFoodProduction": false,
"justWorkingConditions": false,
"employmentCondition": false,
"codeOfConduct": false,
"innovationConsidered": true,
"solutionNewToBuyer": true,
"solutionNewToMarketOrIndustry": false,
"smeParticipationConsidered": true,
"validationState": 0
},
"isPrivateSmallValueProcurement": false,
"espdRequestReferences": [],
"hilmaSubmissionDate": "2023-02-06T08:45:07.8841656",
"dateCreated": "2023-02-06T08:45:07.8450336",
"dateModified": "2023-02-06T08:45:07.8919543"
}