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Tarkempi kuvaus hankinnasta liitteess\u00e4 1, Hankinnan kohteen kuvaus.", "", "Hankittavaa Contact Center j\u00e4rjestelm\u00e4\u00e4 k\u00e4ytet\u00e4\u00e4n Erillisverkoissa konsernin eri teht\u00e4vi\u00e4 hoitavissa asiakaspalvelupisteiss\u00e4 korkean saatavuuden kontaktienhallintaratkaisuna. ", "", "Hankittava Contact Center -j\u00e4rjestelm\u00e4 asennetaan Erillisverkkojen konesaleihin (on-premise j\u00e4rjestelm\u00e4). Hankittavan Contact Center -j\u00e4rjestelm\u00e4n tulee olla teleoperaattoririippumaton eli Erillisverkot voi kilpailuttaa operaattoripalvelut erillisell\u00e4 kilpailutuksella koska tahansa. Erillisverkkojen nykyinen teleoperaattori on Elisa, jonka kahdennetulla SIP-yhteydell\u00e4, numeroavaruudella ja puheluliikennelaskutuksella Contact Center -j\u00e4rjestelm\u00e4 liitet\u00e4\u00e4n yleiseen puhelinverkkoon. ", "", "Hankinnan tavoitteena on 24\/7-periaatteella toimiva monikanavainen Contact Center -j\u00e4rjestelm\u00e4, joka t\u00e4ytt\u00e4\u00e4 Erillisverkkojen liiketoiminnalliset ja tietoturvatarpeet. Sopimuksen kesto on 4 vuotta, jota voi jatkaa optiolla vuosi kerrallaan maksimissaan 2 vuotta (yhteens\u00e4 siis 4 + 2 vuotta)" ], "disagreeAwardCriteriaToBePublished": false, "awardCriteria": { "criterionTypes": 3, "qualityCriteria": [ { "criterion": "Laatu", "weighting": "60" } ], "costCriteria": [ { "criterion": "Hinta", "weighting": "40" } ], "priceCriterion": {}, "criterion": [], "criteriaStatedInProcurementDocuments": false }, "estimatedValue": { "type": 0 }, "timeFrame": { "type": 2, "months": 48, "canBeRenewed": true, "renewalDescription": [ "Varsinaisen sopimuskauden j\u00e4lkeen Tilaajalla on mahdollisuus kahteen (2) optiovuoteen, vuodeksi kerrallaan. Tilaaja ilmoittaa option k\u00e4ytt\u00f6\u00f6notosta viimeist\u00e4\u00e4n kolme (3) kuukautta ennen option voimaantuloa." ] }, "candidateNumberRestrictions": { "envisagedNumber": 0, "envisagedMinimumNumber": 0, "envisagedMaximumNumber": 0, "selected": 0 }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": true, "optionsDescription": [ "Varsinaisen sopimuskauden j\u00e4lkeen Tilaajalla on mahdollisuus kahteen (2) optiovuoteen, vuodeksi kerrallaan. Tilaaja ilmoittaa option k\u00e4ytt\u00f6\u00f6notosta viimeist\u00e4\u00e4n kolme (3) kuukautta ennen option voimaantuloa." ], "optionType": 0 }, "tendersMustBePresentedAsElectronicCatalogs": false, "euFunds": { "procurementRelatedToEuProgram": false }, "additionalInformation": [], "awardContract": { "contractAwarded": 0, "noAwardedContract": { "failureReason": 0, "originalNoticeSentVia": 0 }, "awardedContracts": [] }, "validationState": 0 } ], "communicationInformation": { "procurementDocumentsAvailable": 1, "procurementDocumentsUrl": "https:\/\/tarjouspalvelu.fi\/erillisverkot?id=423447&tpk=69e3f64e-df9f-4d9f-9168-e7b5d75b24a3", "additionalInformation": 1, "additionalInformationAddress": { "officialName": "Suomen Erillisverkot Oy", "nationalRegistrationNumber": "1552436-8", "nutsCodes": [ "FI1" ], "postalAddress": { "streetAddress": "Tekniikantie 4 D", "postalCode": "02150", "town": "Espoo", "country": "FI" }, "telephoneNumber": "+358 407292086", "email": "[email protected]", "contactPerson": "Jari Knuutila", "mainUrl": "http:\/\/www.erillisverkot.fi", "validationState": 0 }, "otherAddressForProcurementDocuments": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "sendTendersOption": 2, "electronicAddressToSendTenders": "https:\/\/tarjouspalvelu.fi\/erillisverkot?id=423447&tpk=69e3f64e-df9f-4d9f-9168-e7b5d75b24a3", "addressToSendTenders": { "officialName": "Suomen Erillisverkot Oy", "nationalRegistrationNumber": "1552436-8", "nutsCodes": [ "FI1" ], "postalAddress": { "streetAddress": "Tekniikantie 4 D", "postalCode": "02150", "town": "Espoo", "country": "FI" }, "telephoneNumber": "+358 407292086", "email": "[email protected]", "contactPerson": "Jari Knuutila", "mainUrl": "http:\/\/www.erillisverkot.fi", "validationState": 0 }, "electronicCommunicationRequiresSpecialTools": false, "documentsEntirelyInHilma": false, "specsAndAdditionalDocuments": 0, "validationState": 0 }, "contactPerson": { "name": "Jari Knuutila", "email": "[email protected]", "phone": "+358 407292086" }, "procurementObject": { "shortDescription": [ "Suomen Erillisverkot Oy pyyt\u00e4\u00e4 tarjouksia Contact Center -j\u00e4rjestelm\u00e4st\u00e4 ja sen tuki-, yll\u00e4pito- ja kehityspalvelusta", "", "Hankittavaa Contact Center j\u00e4rjestelm\u00e4\u00e4 k\u00e4ytet\u00e4\u00e4n Erillisverkoissa konsernin eri teht\u00e4vi\u00e4 hoitavissa asiakaspalvelupisteiss\u00e4 korkean saatavuuden kontaktienhallintaratkaisuna. ", "", "Hankittava Contact Center -j\u00e4rjestelm\u00e4 asennetaan Erillisverkkojen konesaleihin (on-premise j\u00e4rjestelm\u00e4). Hankittavan Contact Center -j\u00e4rjestelm\u00e4n tulee olla teleoperaattoririippumaton eli Erillisverkot voi kilpailuttaa operaattoripalvelut erillisell\u00e4 kilpailutuksella koska tahansa. 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