{ "id": 119998, "procurementProjectId": 75249, "parentId": 108395, "noticeNumber": "2023-119998", "reducedTimeLimitsForReceiptOfTenders": false, "corrigendumAdditionalInformation": [], "creatorSystem": "Cloudia Kilpailutus", "type": 300, "legalBasis": "32014L0024", "project": { "id": 75249, "title": "Vesihuollon asiakastietoj\u00e4rjestelm\u00e4 (uudelleenkilpailutus)", "contractType": 1, "procurementCategory": 1, "jointProcurement": true, "procurementLaw": [], "centralPurchasing": true, "coPurchasers": [ { "officialName": "Joensuun kaupunki", "nationalRegistrationNumber": "0242746-2", "nutsCodes": [ "FI1D3" ], "postalAddress": { "town": "Joensuu", "country": "FI" }, "email": "[email protected]", "mainUrl": "http:\/\/www.joensuu.fi", "validationState": 0 }, { "officialName": "Outokummun kaupunki", "nationalRegistrationNumber": "0207604-1", "nutsCodes": [ "FI1D3" ], "postalAddress": { "town": "Outokumpu", "country": "FI" }, "email": "[email protected]", "mainUrl": "http:\/\/www.outokummunkaupunki.fi", "validationState": 0 }, { "officialName": "Kontiolahden kunta", "nationalRegistrationNumber": "0169048-8", "nutsCodes": [ "FI1D3" ], "postalAddress": { "town": "Kontiolahti", "country": "FI" }, "email": "[email protected]", "mainUrl": "http:\/\/www.kontiolahti.fi", "validationState": 0 }, { "officialName": "Liperin kunta", "nationalRegistrationNumber": "0169583-6", "nutsCodes": [ "FI1D3" ], "postalAddress": { "town": "Liperi", "country": "FI" }, "email": "[email protected]", "mainUrl": "http:\/\/www.liperi.fi", "validationState": 0 }, { "officialName": "Meid\u00e4n IT ja Talous Oy", "nationalRegistrationNumber": "2945110-4", "nutsCodes": [ "FI1D3" ], "postalAddress": { "town": "Lappeenranta", "country": "FI" }, "email": "[email protected]", "mainUrl": "http:\/\/www.meita.fi\/", "validationState": 0 } ], "validationState": 0, "organisation": { "id": "310ff87c-4abf-405c-2c86-08d78deb351a", "information": { "officialName": "Pohjois-Karjalan hankintatoimi", "nationalRegistrationNumber": "0242746-2", "nutsCodes": [ "FI1D3" ], "postalAddress": { "streetAddress": "Linnunlahdentie 2", "postalCode": "80110", "town": "Joensuu", "country": "FI" }, "telephoneNumber": "+358 133373949", "email": "[email protected]", "contactPerson": "Pasi Piironen", "mainUrl": "http:\/\/www.joensuu.fi\/pohjois-karjalan-hankintatoimi", "validationState": 0 }, "contractingAuthorityType": 4, "contractingType": 0, "mainActivity": 1, "mainActivityUtilities": 0, "validationState": 0, "dataSource": 0, "identifierMissing": false, "vhsStatus": 0 }, "state": 1, "defenceWorks": 0, "defenceSupplies": 0, "publish": 1, "agricultureWorks": 0, "isPrivate": false, "isConcluded": false, "tendering": 0 }, "lotsInfo": { "divisionLots": false, "lotsSubmittedFor": 0, "lotsSubmittedForQuantity": 0, "lotsMaxAwarded": false, "lotsMaxAwardedQuantity": 0, "lotCombinationPossible": false, "lotCombinationPossibleDescription": [], "validationState": 0 }, "objectDescriptions": [ { "mainCpvCode": { "code": "48000000", "name": "Ohjelmatuotteet ja tietoj\u00e4rjestelm\u00e4t", "vocCodes": [] }, "quantityOrScope": [], "additionalCpvCodes": [], "vehicles": { "containsVehiclesInCertainCategories": false, "containsOtherThanExcludedVehicles": false, "lightPersonalAndCommercialVehicles": { "numberOfCleanVehicles": 0, "totalNumberOfVehicles": 0 }, "trucksAboveThreeAndHalfTons": { "numberOfCleanVehicles": 0, "totalNumberOfVehicles": 0 }, "busesWithNotAllPassengersSeated": { "numberOfCleanVehicles": 0, "totalNumberOfVehicles": 0 } }, "nutsCodes": [ "FI1D3" ], "mainsiteplaceWorksDelivery": [], "descrProcurement": [ "Tilaajan tavoite on hankkia vesihuoltoalalle soveltuva t\u00e4ysin selainpohjainen Saas-arkkitehtuuriin perustuva asiakastietoj\u00e4rjestelm\u00e4, joka ohjaa haluttuihin asiakaspalvelutoimintoihin liittyvi\u00e4 prosesseja. Asiakastietoj\u00e4rjestelm\u00e4hankinnan tavoitteena on toteuttaa helppok\u00e4ytt\u00f6inen j\u00e4rjestelm\u00e4, jossa asiakaspalveluun liittyv\u00e4t teht\u00e4v\u00e4t sujuvat jouhevasti, ja joka tukee mukana olevien tahojen toimintojen erityispiirteit\u00e4.", "", "J\u00e4rjestelm\u00e4 toimii ty\u00f6asemaymp\u00e4rist\u00f6ss\u00e4 pilvilpalveluratkaisuna pelkill\u00e4 internet-selaimilla ja mobiiliymp\u00e4rist\u00f6ss\u00e4 osittain tai kokonaan pilvipalveluna internet-selaimilla tai erillisell\u00e4 mobiilisovelluksella.", "", "J\u00e4rjestelm\u00e4ss\u00e4 on mahdollisuus digitaalisiin prosesseihin (online-palveluihin), erityisesti asiakkuuksien hallintaan ja asiakkaaksi liittymiseen, ty\u00f6n vastaanottamiseen ja t\u00f6iden suoritukseen laskutukseen asti. J\u00e4rjestelm\u00e4lt\u00e4 vaaditaan valmiutta mobiilik\u00e4ytt\u00f6\u00f6n, erityisesti mittaritoiminnassa. T\u00e4rke\u00e4n\u00e4 ominaisuutena on valmius liitty\u00e4 muihin j\u00e4rjestelmiin.", "", "Kaikilla mukana olevilla tahoilla t\u00e4ll\u00e4 hetkell\u00e4 on k\u00e4yt\u00f6ss\u00e4 CGI:n toimittama Vesikanta Plus -asiakastietoj\u00e4rjestelm\u00e4, josta k\u00e4ytt\u00f6\u00f6nottoprojektissa tiedot tarvittavin osin konvertoidaan uuteen j\u00e4rjestelm\u00e4\u00e4n." ], "disagreeAwardCriteriaToBePublished": false, "awardCriteria": { "criterionTypes": 5, "qualityCriteria": [ { "criterion": "Tarjouspyynn\u00f6n ehdot t\u00e4ytt\u00e4v\u00e4t tarjoajat kutsutaan ty\u00f6n\u00e4ytetilaisuuteen", "weighting": "40" }, { "criterion": "Ominaisuuksia, jotka eiv\u00e4t ole tarjotussa j\u00e4rjestelm\u00e4ss\u00e4 pakollisia, mutta mik\u00e4li ne toteutuvat k\u00e4ytt\u00f6\u00f6noton yhteydess\u00e4 ja kuuluvat tarjottuun hintaan, niist\u00e4 saa lis\u00e4pisteit\u00e4", "weighting": "20" } ], "costCriteria": [], "priceCriterion": { "weighting": "40" }, "criterion": [], "criteriaStatedInProcurementDocuments": false }, "estimatedValue": { "type": 0 }, "timeFrame": { "type": 3, "beginDate": "2022-12-13T00:00:00", "canBeRenewed": false }, "candidateNumberRestrictions": { "envisagedNumber": 0, "envisagedMinimumNumber": 0, "envisagedMaximumNumber": 0, "selected": 0 }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": true, "optionsDescription": [ "Sopimus voi jatkua toistaiseksi voimassa olevana, ks. lis\u00e4tiedot tarjouspyynn\u00f6n kohdasta Muut tiedot -> Sopimusmenettely > Sopimuskausi ja sopimuksen jatkaminen." ], "optionType": 0 }, "tendersMustBePresentedAsElectronicCatalogs": false, "euFunds": { "procurementRelatedToEuProgram": false }, "additionalInformation": [], "awardContract": { "contractAwarded": 1, "noAwardedContract": { "failureReason": 0, "originalNoticeSentVia": 0 }, "awardedContracts": [ { "conclusionDate": "2022-12-13T00:00:00", "contractTitle": "Vesihuollon asiakastietoj\u00e4rjestelm\u00e4 (uudelleenkilpailutus)", "numberOfTenders": { "disagreeTenderInformationToBePublished": false, "total": 3, "sme": 2, "electronic": 3 }, "disagreeContractorInformationToBePublished": false, "contractors": [ { "officialName": "Suomen Vesitieto Oy", "nationalRegistrationNumber": "FI28088817", "nutsCodes": [ "FI1D9" ], "postalAddress": { "streetAddress": "Kirkkokatu 8, A 4", "postalCode": "90100", "town": "Oulu", "country": "FI" }, "isSmallMediumEnterprise": true, "validationState": 0 } ], "initialEstimatedValueOfContract": {}, "finalTotalValue": { "type": 1, "value": 1100000, "currency": "EUR" }, "likelyToBeSubcontracted": false, "valueOfSubcontract": {}, "notPublicFields": { "communityOrigin": false, "nonCommunityOrigin": true, "countries": [], "awardedToTendererWithVariant": false, "abnormallyLowTendersExcluded": false } } ] }, "validationState": 0 } ], "communicationInformation": { "procurementDocumentsAvailable": 0, "additionalInformation": 1, "additionalInformationAddress": { "officialName": "Pohjois-Karjalan hankintatoimi", "nationalRegistrationNumber": "0242746-2", "nutsCodes": [ "FI1D3" ], "postalAddress": { "streetAddress": "Linnunlahdentie 2", "postalCode": "80110", "town": "Joensuu", "country": "FI" }, "telephoneNumber": "+358 133373949", "email": "[email protected]", "contactPerson": "Pasi Piironen", "mainUrl": "http:\/\/www.joensuu.fi\/pohjois-karjalan-hankintatoimi", "validationState": 0 }, "otherAddressForProcurementDocuments": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "sendTendersOption": 0, "addressToSendTenders": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "electronicCommunicationRequiresSpecialTools": false, "documentsEntirelyInHilma": false, "specsAndAdditionalDocuments": 0, "validationState": 0 }, "contactPerson": { "name": "Pasi Piironen", "email": "[email protected]", "phone": "+358 133373949" }, "procurementObject": { "shortDescription": [ "Asiakastietoj\u00e4rjestelm\u00e4n toimittaminen ja yll\u00e4pito Joensuun Vesi -liikelaitokselle, Liperin vesihuoltolaitokselle, Kontiolahden vesihuoltolaitokselle ja Outokummun kaupungin vesi- ja viem\u00e4rilaitokselle sopimuskaudelle 14.11.2022 \u2013 31.12.2025 + mahdollisuus jatkaa toistaiseksi voimassa olevana.", "", "Asiakastietoj\u00e4rjestelm\u00e4ll\u00e4 hoidetaan asiakashallinta, asiakaspalvelu, asiakassopimukset, mittarointi, mittariluenta, vesi- ja j\u00e4tevesilaskutus sek\u00e4 ty\u00f6laskutus. Joensuun Veden osalta j\u00e4rjestelm\u00e4ss\u00e4 hoidetaan my\u00f6s myyntireskontra. Mukana olevilla tahoilla on lis\u00e4ksi laskujen k\u00e4sittelyn osalta toisistaan poikkeavia prosesseja.", "" ], "estimatedValue": { "type": 0 }, "estimatedValueCalculationMethod": [], "mainCpvCode": { "code": "48000000", "name": "Ohjelmatuotteet ja tietoj\u00e4rjestelm\u00e4t", "vocCodes": [] }, "totalValue": { "type": 1, "value": 1100000, "currency": "EUR" }, "defence": { "nutsCodes": [], "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "dynamicPurchasingSystemWasTerminated": false, "estimatedTotalValue": { "type": 0 }, "duration": { "type": 0, "canBeRenewed": false } }, "subcontract": { "tendererHasToIndicateShare": false, "tendererHasToIndicateChange": false, "caMayOblige": false, "successfulTenderer": false, "successfulTendererToSpecify": false }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, "optionType": 0 }, "totalQuantityOrScope": { "type": 0 }, "renewals": { "canBeRenewed": false }, "timeFrame": { "type": 0, "canBeRenewed": false } }, "validationState": 0 }, "conditionsInformation": { "professionalSuitabilityRequirements": [], "economicCriteriaToParticipate": false, "economicCriteriaDescription": [], "economicRequiredStandards": [], "technicalCriteriaToParticipate": false, "technicalCriteriaDescription": [], "technicalRequiredStandards": [], "rulesForParticipation": [], "restrictedToShelteredWorkshop": false, "restrictedToShelteredProgram": false, "reservedOrganisationServiceMission": false, "depositsRequired": [], "financingConditions": [], "legalFormTaken": [], "qualificationSystemConditions": [], "ciriteriaForTheSelectionOfParticipants": [], "executionOfServiceIsReservedForProfession": false, "referenceToRelevantLawRegulationOrProvision": [], "participationIsReservedForProfession": false, "indicateProfession": [], "contractPerformanceConditions": [], "obligationToIndicateNamesAndProfessionalQualifications": false, "validationState": 0 }, "conditionsInformationDefence": { "depositsRequired": [], "financingConditions": [], "legalFormTaken": [], "otherParticularConditions": [], "personalSituationOfEconomicOperators": [], "personalSituationOfSubcontractors": [], "economicCriteriaOfEconomicOperators": [], "economicCriteriaOfEconomicOperatorsMinimum": [], "economicCriteriaOfSubcontractors": [], "economicCriteriaOfSubcontractorsMinimum": [], "technicalCriteriaOfEconomicOperators": [], "technicalCriteriaOfEconomicOperatorsMinimum": [], "technicalCriteriaOfSubcontractors": [], "technicalCriteriaOfSubcontractorsMinimum": [], "restrictedToShelteredWorkshops": false, "restrictedToShelteredProgrammes": false, "restrictedToParticularProfession": false, "restrictedToParticularProfessionLaw": [], "staffResponsibleForExecution": false, "validationState": 0 }, "conditionsInformationNational": { "participantSuitabilityCriteria": [], "requiredCertifications": [], "additionalInformation": [], "validationState": 0, "reservedForShelteredWorkshopOrProgram": false }, "complementaryInformation": { "isRecurringProcurement": false, "estimatedTimingForFurtherNoticePublish": [], "electronicOrderingUsed": false, "electronicInvoicingUsed": false, "electronicPaymentUsed": false, "additionalInformation": [], "validationState": 0 }, "datePublished": "2023-02-12T12:05:14.1833846", "state": 2, "tedPublishState": 4, "tedSubmissionId": "20230210-006326", "tedPublishRequestSentDate": "2023-02-10T12:04:47", "tedPublicationInfo": { "ojs_number": "033", "no_doc_ojs": "2023\/S 033-097915", "publication_date": "2023-02-15T08:00:00", "ted_links": { "fi": "http:\/\/ted.europa.eu\/udl?uri=TED:NOTICE:097915-2023:TEXT:FI:HTML" } }, "tedValidationErrors": [ { "type": "TECH", "items": [ { "name": "T001", "valid": true, "message": "XML file is valid against XSD." }, { "name": "T002", "valid": true, "message": "Metadata could be retrieved from the XML file." }, { "name": "T003", "valid": true, "message": "Unique key is active." } ] }, { "type": "VALIDATION_RULES", "items": [ { "name": "R612", "valid": false, "severity": "WARNING", "message": "AWARD_CONTRACT[1]\/\/TENDERS[ missing NB_TENDERS_RECEIVED_OTHER_EU]: S5-02-02: Information about tenders: all information of this section is required." }, { "name": "R612", "valid": false, "severity": "WARNING", "message": "AWARD_CONTRACT[1]\/\/TENDERS[ missing NB_TENDERS_RECEIVED_NON_EU]: S5-02-02: Information about tenders: all information of this section is required." } ] } ], "noticeOjsNumber": "2023\/S 033-097915", "previousNoticeOjsNumber": "2022\/S 181-511344", "procedureInformation": { "procedureType": 1, "acceleratedProcedure": false, "justificationForAcceleratedProcedure": [], "contestType": 0, "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "dynamicPurchasingSystemWasTerminated": false, "estimatedTotalValue": { "type": 0 }, "duration": { "type": 0, "canBeRenewed": false } }, "reductionRecourseToReduceNumberOfSolutions": false, "reserveRightToAwardWithoutNegotiations": false, "electronicAuctionWillBeUsed": false, "additionalInformationAboutElectronicAuction": [], "namesOfParticipantsAlreadySelected": [], "procurementGovernedByGPA": true, "criteriaForEvaluationOfProjects": [], "disagreeCriteriaForEvaluationOfProjectsPublish": false, "mainFeaturesAward": [], "validationState": 0 }, "tenderingInformation": { "languages": [], "tendersMustBeValidOption": 0, "tenderOpeningConditions": {}, "defence": { "previousPublicationExists": false, "hasPreviousContractNoticeOjsNumber": false, "hasPreviousExAnteOjsNumber": false, "payableDocuments": false, "languageType": 0, "languages": [], "otherLanguage": false }, "estimatedExecutionTimeFrame": { "type": 0, "canBeRenewed": false }, "validationState": 0 }, "rewardsAndJury": { "prizeAwarded": false, "numberAndValueOfPrizes": [], "detailsOfPayments": [], "serviceContractAwardedToWinner": false, "decisionOfTheJuryIsBinding": false, "namesOfSelectedMembersOfJury": [], "validationState": 0 }, "resultsOfContest": { "contestWasTerminated": false, "noPrizeType": 0, "originalNoticeSentVia": 0, "participantsContemplated": 0, "participantsSme": 0, "participantsForeign": 0, "disagreeParticipantCountPublish": false, "winners": [], "disagreeWinnersPublish": false, "disagreeValuePublish": false, "validationState": 0 }, "tedNoDocExt": "2023-119998", "attachments": [], "hasAttachments": false, "changes": [], "isCorrigendum": false, "isMigrated": false, "isCancelled": false, "isContractAwardCancellationNotice": false, "cancelledReason": [], "isLatest": true, "language": "FI", "proceduresForReview": { "reviewBody": { "officialName": "Markkinaoikeus", "nutsCodes": [], "postalAddress": { "streetAddress": "S\u00f6rn\u00e4istenkatu 1", "postalCode": "00580", "town": "Helsinki", "country": "FI" }, "telephoneNumber": "+358 295643300", "email": "[email protected]", "mainUrl": "http:\/\/www.oikeus.fi\/markkinaoikeus", "validationState": 0 }, "reviewProcedure": [], "validationState": 0 }, "attachmentInformation": { "description": [], "links": [], "validationState": 0 }, "rtpAttachmentInformation": { "description": [], "links": [], "validationState": 0 }, "pcftAttachmentInformation": { "description": [], "links": [], "validationState": 0 }, "modifications": { "additionalCpvCodes": [], "nutsCodes": [], "mainsiteplaceWorksDelivery": [], "descrProcurement": [], "timeFrame": { "type": 0, "canBeRenewed": false }, "justificationForDurationOverFourYears": [], "justificationForDurationOverEightYears": [], "totalValue": {}, "awardedToGroupOfEconomicOperators": false, "contractors": [], "description": [], "reason": 0, "reasonDescriptionEconomic": [], "reasonDescriptionCircumstances": [], "increaseBeforeModifications": {}, "increaseAfterModifications": {}, "validationState": 0 }, "contractAwardsDefence": [ { "numberOfTenders": { "disagreeTenderInformationToBePublished": false, "total": 0 }, "contractor": { "nutsCodes": [], "postalAddress": {}, "isSmallMediumEnterprise": false, "validationState": 0 }, "estimatedValue": {}, "contractValueType": 0, "finalTotalValue": {}, "lowestOffer": {}, "highestOffer": {}, "annualOrMonthlyValue": { "type": 0, "canBeRenewed": false }, "likelyToBeSubcontracted": false, "valueOfSubcontract": {}, "valueOfSubcontractNotKnown": false, "subcontractingDescription": [], "allOrCertainSubcontractsWillBeAwarded": false, "shareOfContractWillBeSubcontracted": false, "validationState": 0 } ], "hilmaStatistics": { "energyEfficiencyConsidered": false, "lowCarbon": false, "circularEconomy": false, "biodiversity": false, "sustainableFoodProduction": false, "justWorkingConditions": true, "employmentCondition": false, "codeOfConduct": false, "innovationConsidered": false, "solutionNewToBuyer": false, "solutionNewToMarketOrIndustry": false, "smeParticipationConsidered": false, "validationState": 0 }, "annexes": {}, "isPrivateSmallValueProcurement": false, "espdRequestReferences": [], "hilmaSubmissionDate": "2023-02-10T12:04:17.1582655", "dateCreated": "2023-02-10T12:04:16.8568613", "dateModified": "2023-02-15T08:00:11.7486758" }